Privacy Policy

1. Introduction

Sterling Residences respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our residential property services or visit our website.

We operate in full compliance with Taiwan's Personal Data Protection Act and maintain rigorous standards for data security and confidentiality. This policy applies to all clients, prospective clients, and website visitors.

For questions regarding this policy or our privacy practices, please contact us at [email protected].

2. Information We Collect

2.1 Personal Information Provided by You

When you engage our services or contact us, we may collect the following information:

• Full name and contact preferences
• Email address and telephone number
• Current and desired residential address information
• Employment details relevant to rental applications
• Financial information necessary for lease qualification
• Identification documents as required by landlords or regulations
• Specific requirements and preferences for residential properties
• Communication history and service interactions

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information including:

• IP address and general geographic location
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website and search terms used
• Device information and screen resolution

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. For detailed information about our cookie practices, please review our Cookie Policy.

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

• Providing residential property search and placement services
• Coordinating property viewings and landlord communications
• Facilitating lease negotiations and documentation
• Managing ongoing client relationships and support
• Processing service agreements and payments

3.2 Communication

• Responding to inquiries and service requests
• Providing updates on property availability and market conditions
• Sending service-related notifications and documentation
• Maintaining professional correspondence throughout engagement

3.3 Legal and Regulatory Compliance

• Meeting obligations under Taiwan's property service regulations
• Maintaining required transaction records and documentation
• Responding to legal requests and protecting legal rights
• Preventing fraud and ensuring security

3.4 Service Improvement

• Analyzing usage patterns to enhance our website and services
• Understanding client needs and preferences
• Developing new services and improving existing offerings
• Conducting quality assurance and professional training

4. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share information in the following limited circumstances:

4.1 Property Owners and Landlords

We share relevant information with property owners and landlords as necessary to facilitate rental applications and lease agreements, including contact details, employment information, and references as appropriate to the rental process.

4.2 Professional Service Providers

We may engage trusted third-party service providers who assist with business operations, including legal professionals, administrative services, and technology providers. These parties are contractually obligated to maintain confidentiality and use information only for specified purposes.

4.3 Legal Requirements

We may disclose information when required by law, legal process, or government request, or when necessary to protect our rights, property, or safety, or that of our clients or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of business assets, client information may be transferred to the successor entity, subject to appropriate confidentiality protections.

5. Data Security

We implement comprehensive security measures to protect your personal information:

• Secure storage systems with encryption for sensitive data
• Access controls limiting information availability to authorized personnel only
• Regular security audits and system updates
• Employee training on data protection and confidentiality
• Secure communication channels for information transmission
• Physical security measures for office facilities and document storage

While we employ industry-standard security practices, no method of transmission or storage is completely secure. We continuously review and enhance our security measures to protect your information.

6. Data Retention

We retain personal information for the following periods:

• Active client information: Duration of service relationship plus seven years
• Transaction records and lease documentation: Ten years from lease completion
• Inquiry information: Three years from initial contact
• Website usage data: Two years from collection
• Legal compliance records: As required by applicable regulations

Information is securely deleted or anonymized when retention periods expire, unless longer retention is required by law or necessary for legitimate business purposes.

7. Your Rights

Under Taiwan's Personal Data Protection Act, you have the following rights regarding your personal information:

7.1 Right to Access

You may request access to the personal information we hold about you, including details about how we use and share this information.

7.2 Right to Rectification

You may request correction of inaccurate or incomplete personal information. We will update our records promptly upon verification.

7.3 Right to Erasure

You may request deletion of your personal information, subject to our legal obligations and legitimate business needs for record retention.

7.4 Right to Object

You may object to certain uses of your personal information, including direct marketing communications.

7.5 Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time, though this does not affect the lawfulness of processing conducted prior to withdrawal.

To exercise these rights, please contact us at [email protected]. We will respond to requests within thirty days.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete such information promptly.

9. International Data Transfers

Your information is primarily stored and processed in Taiwan. If information is transferred internationally, we ensure appropriate safeguards are in place to protect your data in accordance with Taiwan's data protection requirements.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify clients of material changes through email or prominent website notice. The "Last Updated" date at the top of this policy indicates when the most recent revisions were made. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: